Refund Policy

This Refund Policy applies to orders placed with RNFMD EXPRESS LLC following a formal quote and purchase agreement. As a business-to-business supplier of medical equipment and healthcare products, our refund process reflects the regulated and specialized nature of the goods we supply.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• The product delivered is materially defective or damaged upon arrival;
• The product delivered does not match the confirmed order specifications;
• An order was cancelled in accordance with our Cancellation Policy prior to shipment.

2. Non-Refundable Items

Due to health, safety, and hygiene regulations, certain items are not eligible for refund once shipped or delivered, including but not limited to opened personal protective equipment (PPE), single-use consumables, custom-ordered equipment, and special-order items procured specifically for a customer's account.

3. Requesting a Refund

To request a refund, contact our customer support team within seven (7) business days of delivery at info@rnfmdexpress.com or +1 (312) 217-3030. Please include your order/invoice number, a description of the issue, and supporting photographs where applicable.

4. Refund Review Process

All refund requests are reviewed on a case-by-case basis by our customer service and quality assurance team. Approved refunds will be issued to the original payment method or applied as account credit, at the customer's preference, within 10–14 business days of approval.

5. Manufacturer Warranty Claims

Certain equipment issues may be resolved through the original manufacturer's warranty rather than a direct refund. Our team will help facilitate warranty claims where applicable.

6. Contact Us

For questions regarding this Refund Policy, please contact:
RNFMD EXPRESS LLC
2514 W Devon Ave, Chicago, IL 60659, USA
Phone: +1 (312) 217-3030
Email: info@rnfmdexpress.com