Frequently Asked Questions

RNFMD EXPRESS LLC operates as a business-to-business medical equipment supplier. We do not offer online purchasing, shopping carts, or checkout. Instead, our team prepares tailored quotes based on your organization's specific needs, order volume, and account status. Simply submit a Request a Quote form or contact our sales team directly.

We supply a broad catalog of medical equipment and healthcare supplies, including diagnostic devices, patient monitoring equipment, personal protective equipment, and hospital consumables. Availability can vary by manufacturer and order volume, so we recommend requesting a quote to confirm current availability for your required items.

Yes. We specialize in bulk order fulfillment for hospitals, clinics, laboratories, and healthcare organizations. Our procurement team can accommodate large-volume orders and recurring supply contracts, with volume-based pricing available upon request.

We provide nationwide shipping across the United States. Delivery timelines depend on product availability, order volume, and destination. Standard orders typically ship within 3–7 business days, while custom or large-scale orders may require additional lead time. Full details are available on our Shipping Policy page.

Lead times vary by product category and order size. In-stock items typically ship within a few business days, while custom procurement or large facility orders may take 1–3 weeks. Our team will provide an estimated timeline as part of your formal quote.

Most equipment we supply is covered by the original manufacturer's warranty. Warranty terms vary by product and manufacturer, and full details are provided with your quote and order confirmation. Our team is also available to assist with any warranty claims or service inquiries.

Due to the regulated nature of medical equipment and healthcare supplies, returns are evaluated on a case-by-case basis and must be requested within a specified window after delivery. Please review our Refund Policy page for complete details, or contact our support team to discuss a specific order.

You can request a quote using the form available on our Homepage, Products & Services pages, or Contact Us page. Simply provide your contact details, product interest, and estimated quantity, and a member of our sales team will follow up promptly with pricing and availability.

We accept major credit cards, ACH bank transfers, wire transfers, and business checks (upon approval). Accepted payment methods may vary depending on customer account status and order value. Visit our Accepted Payment Methods page for full details.

Our customer support team is available by phone at +1 (312) 217-3030 or by email at info@rnfmdexpress.com during our regular business hours. You can also reach us anytime using the contact form on our website.