Cancellation Policy

We understand that business needs can change. This Cancellation Policy explains how order cancellations are handled for orders confirmed with RNFMD EXPRESS LLC.

1. Cancelling Before Order Confirmation

Requests submitted through our Request a Quote form are not binding orders. You may withdraw a quote request at any time prior to formally confirming an order with no obligation.

2. Cancelling a Confirmed Order

Once an order has been formally confirmed, cancellation requests must be submitted in writing to info@rnfmdexpress.com as soon as possible. Orders cancelled prior to shipment are generally eligible for a full refund, less any non-recoverable processing or restocking costs incurred by RNFMD EXPRESS LLC or our suppliers.

3. Orders Already Shipped

Orders that have already shipped cannot be cancelled but may be eligible for return in accordance with our Refund Policy.

4. Custom & Special-Order Items

Custom procurement orders, special-order equipment, and large-volume orders placed specifically on a customer's behalf may not be eligible for cancellation once production or procurement has begun. Applicable terms will be disclosed at the time of quoting.

5. How to Request a Cancellation

To request a cancellation, contact our customer support team with your order or invoice number:
Phone: +1 (312) 217-3030
Email: info@rnfmdexpress.com

6. Contact Us

RNFMD EXPRESS LLC
2514 W Devon Ave, Chicago, IL 60659, USA